Terms & Conditions

1. Introduction

Welcome to Above All Tree Care. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully. If you do not agree to these terms, you should not use our services.

2. Company Information

3. Services

Above All Tree Care offers a range of tree surgery and landscaping services, including but not limited to:

  • Tree felling and removal
  • Tree pollarding
  • Tree crown maintenance
  • Stump removal
  • Hedge and shrub maintenance
  • Commercial tree services

Our services are available across Thames Ditton, Bookham, and surrounding areas.

4. Quotation and Pricing

  • All quotations provided by Above All Tree Care are valid for 30 days unless otherwise stated.
  • Quotations are subject to change based on unforeseen circumstances or additional work required, which will be communicated to the client before proceeding.
  • A detailed breakdown of work and costs will be provided for client approval before the commencement of any job.

5. Payment Terms

  • Payment for services is due upon completion of the agreed work unless otherwise arranged in writing.
  • Invoices will be sent upon completion, and payment must be made within 30 days.
  • Late payments may incur additional charges as permitted by law.
  • Payment methods accepted include bank transfer, cash, and other methods as agreed.

6. Cancellation Policy

  • Clients may cancel or reschedule any services with Above All Tree Care by giving at least 48 hours’ notice.
  • Cancellations made with less than 48 hours’ notice may incur a cancellation fee to cover any costs incurred by our team.
  • In cases of severe weather or other safety concerns, we reserve the right to reschedule services at no additional cost.

7. Liability

  • Above All Tree Care takes all necessary precautions to ensure the safety of our team, clients, and their properties during our work.
  • We hold full public liability insurance to cover any accidental damage or injury caused during the execution of our services.
  • We are not liable for any damages or losses resulting from the failure of the client to provide accurate information about the site or surrounding area.

8. Access to Property

  • Clients must ensure safe and clear access to the property where tree care services are to be carried out.
  • Any delays caused by restricted access or the need to move obstructions may result in additional charges.

9. Environmental Responsibility

At Above All Tree Care, we strive to work in an environmentally responsible manner. All green waste generated from our services is either recycled or disposed of in an eco-friendly manner.

10. Complaints Procedure

  • We aim to provide the highest level of service, but if you are not satisfied with any aspect of our work, please contact us directly at abovealltreecaretoby@gmail.com or call 07919 147565.
  • We will respond to any complaints within 5 business days and work with you to resolve the issue.

11. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

12. Changes to Terms & Conditions

Above All Tree Care reserves the right to update these Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our services will be considered acceptance of the updated terms.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.